Support
Get help with requests, keys, credits and account access.
Contact support
Include a request ID when the issue is about a specific API call.
Common questions
Do failed requests cost credits?
No. Unsupported URLs and upstream failures are not charged. A deleted, private or empty resource is charged like any lookup, because the lookup was made.
Where should I send a request ID?
Include the request ID from Logs or API Explorer. It is the fastest way for support to find the call.
Can support recover an API key?
No. Keys are stored as hashes. Rotate the key if the one-time secret was lost.
How do I add credits?
Open Credits and buy a pack by card, PayPal, Apple Pay or Google Pay through Paddle. Credits are added automatically once the payment confirms, and never expire.